Refund policy

Returns

If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 10 days of the delivery, with the proof of purchase. If your return is accepted by us, you will have 5 days to ship it back to us in the original packaging - we will provide you with packaging instructions to ensure the safety of the piece. Note that returns or exchanges are not accepted for custom orders, items that have been installed and no longer have their original packaging, items that are not securely packed when they are shipped back, and other items listed below. Other exclusions may apply. Contact us for details. 

Return shipping will be the responsibility of the customer. Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchased price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. We reserve the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client. 

Cancellations

Prior to production, shipping, local pickup or local delivery, buyers may cancel an order for any reason within 24 hours of purchase if you would like to cancel an order, as prompt cancellation will reduce the likelihood that you will incur return shipping charges.

Once production has begun or shipping has been initiated, the cancellation will be considered a return, and you will be responsible for packaging and shipping the returned item, including both the outbound shipping costs and the costs to return the order to the seller. If you decide to cancel the order at the time of local pickup or local delivery, you or your agent must reject the item at the time of pickup or delivery from the seller. Do not take the item with you or accept the curbside delivery. and you will be charged a 25% restocking fee.

Orders originating outside of the continental United States cannot be canceled once shipping has been initiated.

Floor Samples

MOoD makes available a selection of designs at special, discounted prices, that were used usually in trade shows or in showrooms. These items may present natural wear, according to the materials that compose them, scratches, tears, or any other small defects. All this information is disclosed to the client, in order to make an informed decision on buying this sort of items. By placing such an order, client understands that the item is not new, which is why the client benefits from such special discounts. Orders of floor samples can be canceled before they are shipped to the client, but cannot be returned or exchanged unless any damage has occurred during transit. In this case, we will place a claim to the delivery company, and after its acceptance, the client will be repaired according to their resolution. 

Custom Items

Custom items are submitted for production immediately upon order placement and are built to your specifications. Once delivered, custom order returns or exchanges due to customer preference or any other reason cannot be accepted.

Stocked Non-Furniture Items

We accept returns for non-furniture items within 5 days of the delivery date, given that they haven’t been opened by the client. Exclusions may apply - please Contact Us for more information.

Special Promotions & Clearance

Please note that some exceptions to our cancellation and return policy may apply under special sales and promotions - please consult the specific terms and conditions when you purchase promotional items.