Shipping policy

Ship-to Address

It is your responsibility to ensure that all ship-to address information is correct. This is particularly important if you have multiple residences. 

Preparing for Furniture Delivery 

It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. Our customer service team can help you through the measuring process and preparing your home for the delivery of your furniture.

Delivery

We strive to deliver your order with top-notch service, every time. We offer White Glove Delivery in the United States on applicable products for each order shipping to one address. Your furniture and select non-furniture items will be delivered by experienced white glove delivery professionals. You will be charged shipping rate based on your delivery address zip code at the end of your purchase process. We will not charge your account until your order has shipped, with the exception of deposits for special orders. For items shipped via UPS and outside the U.S., see STANDARD DELIVERY section below for information.

 

Scheduling Your Delivery  

Once you are notified that items are ready for delivery, we ask that you take receipt of them within 30 days. After that time, you will be notified of our storage fees. At the time of scheduling, please notify us of any special requirements necessary to ensure successful delivery. This includes, but is not limited to, the need for small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, gated entry access, proof of insurance for high rise and condominium buildings, multiple flights of stairs and service elevator reservations. 

Preparing for Delivery

Please note that White Glove service includes delivery inside your home, where experienced professionals will carefully unpack and inspect each item, assemble it and place it in your room of choice. Please note that we do not unpack lighting, and certain other restrictions may apply. For your convenience, all packing materials will be removed. We ask that you closely inspect your item(s) before our delivery professionals leave your home.
The delivery professionals are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical equipment. To facilitate delivery, please clear the space where furniture or rugs will be placed prior to delivery. 
An authorized individual must be home during your scheduled delivery window to accept and inspect your items and sign the delivery receipt. 
In the event of any imperfection noted at the time of delivery, please contact us within 48 hours to report it, as any claims after that period won’t be accepted.